Job Summary

As a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience.

Job Responsibilities

  • Respond to situations where NetApp product support has been unable to solve customer’s technical issues.
  • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.
  • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.
  • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
  • Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas.

Job Requirements

  • Hardware principles
  • Fluency in French and English
  • Object based storage
  • Distributed data base (Cassandra)
  • S3 protocol
  • RAID
  • iSCSI
  • Fiber channel
  • Linux administration
  • Troubleshooting experience with network trace analysis -> Network troubleshooting experience with wireshark
  • Virtualization
  • Docker-containers
  • Infiniband, NVMe-of
  • Data protection
  • Scripting
  • HTTP / RestAPI
  • Understanding of T10 Protection Information (PI) concepts
  • TCP practical troubleshooting experience with network trace analysis
  • Working experience with NetApp Data ONTAP 9.0 and above (a plus)

Compensation:
The salary offered will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

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Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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