Lucanet is the CFO Solution Platform built for modern finance leaders to automate financial consolidation and planning, disclosure management including ESG reporting, lease accounting, treasury, and tax management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease. We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We’ll support your desire for a better career while we work together to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.
The Role
As a Junior Technical Support Consultant at LucaNet, you will become the first point of contact for our clients who have technical challenges. This role requires critical thinking and the ability to resolve issues promptly. You will be set in a learning-driven environment where your passion for technology and customer service is valued. This is an opportunity to develop within a team that supports collaborative growth and professional excellence.
What you'll do
- Handle technical support requests through tickets, emails, and calls in 1st Level Support.
- Escalate complex issues to the 2nd and 3rd Level Support team when necessary.
- Manage customer interactions and track issues using Salesforce.
- Conduct and manage customer appointments based on dispatcher directives.
What you bring to the table
- Proficiency in German at a C2 level. Our clientele primarily communicates in German.
- A drive towards personal development, particularly in technology and finance areas.
- Customer-centric mindset and a passion for resolving client issues.
- Strong team collaboration skills and an eagerness to contribute to team success.
Perks at work
- Health Promo & counselling offers – We’ll support you in getting active and staying healthy, physically and mentally.
- Hybrid working model – With our flexible working hours model we want to make your life less complicated and combine the best of both worlds, remote and company time.
- Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
- Learning & development plan – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources.
Powered by uniqueness
Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
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Lucanet empowers modern CFOs to lead with ease. Our standardized, ready-to-use, out-of-the-box solutions streamline financial processes and reporting, delivering unmatched speed and accuracy. More...
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