Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Our Team
Our Bloomberg On-Site Support (BOS) teams are part of the wider customer support network that provides 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we deliver to them, to be able to do their job in a multifaceted, fast paced, and technology-focused environment.
Our team operates within a culture of openness and collaboration, where we challenge and encourage each other to excel. Join a team that supports your growth and innovation!
The Role
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a variety of clients and ensure the fast and effective management of various client workflows and hardware/software issues.
As a Support Specialist you are key to engaging our customers. You will be based in Frankfurt, providing onsite support to the Frankfurt Office and clients in the surrounding metropolitan area.
Key Responsibilities
- Onsite Support: Deliver outstanding onsite technical assistance for the installation and servicing of critical network equipment and computers.
- Internal IT Support: Serve as the main point of contact for internal IT support within Bloomberg offices and Data centers.
- You will collaborate with our sales teams and coordinate projects with our clients to provide technical support and ensure fast and effective installation of our products.
- Effectively multitask in a fast-paced environment with a keen eye for detail.
- Prioritise exceptional customer service during client interactions
You will need to have
- Demonstrable experience in customer support.
- Technical proficiency: experience working with PCs covering hardware and software and/or networking issues
- Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
- Ability to provide outstanding customer service to clients in person and via interactive media (e.g. phone, messaging, etc.)
- Great Communication skills including fluency in (written and spoken) English and German.
- The ability to be a real self-starter! Someone who is flexible, proactive and versatile enough to work in a remote office.
- A valid Driving License.
- The ability to work on call for occasional evening or weekend work (in which you will get a weekday off in lieu)
We’d love you to show
- The curiosity to identify, research, and resolve customer technology (both software and hardware) issues.
- The skills to work within highly connected and software-based systems.
- A desire to learn new technologies and ability to retain information!
- Awareness of data management, privacy and information security issues.
