Active Listening

Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. For managers, it's crucial to listen actively during conflicts to understand each party's perspective without bias. This skill helps in identifying the root cause of the conflict and formulating a fair resolution.

Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. For managers, it's crucial to listen actively during conflicts to understand each party's perspective without bias. This skill helps in identifying the root cause of the conflict and formulating a fair resolution.

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Communication Skills for Managers

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