Paola
Cáceres
Customer Success Manager at Userlane
"Breaking Into Tech: Lessons from Customer Success "
"Breaking Into Tech: Lessons from Customer Success "
09 - 6:30 AM EDT/New York (See in local time)
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04//2024 6:30 AM
04//2024 06:40 AM
America/New_York
#WTGC2024
"Breaking Into Tech: Lessons from Customer Success "
#WTGC2024
"Breaking Into Tech: Lessons from Customer Success "
https://app.events.ringcentral.com/events/women-in-tech-global-conference-2024/reception
https://www.womentech.net/vfairs
"Breaking Into Tech: Lessons from Customer Success "
"Breaking Into Tech: Lessons from Customer Success "
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Session: Breaking Into Tech: Lessons from Customer Success
We have seen that Customer Success specialist role is in high demand within the tech industry, making it a great starting point for a career in technology.I want to share my journey as a Customer Success Manager, lessons learned in the field, and what it's the actual meaning of being the voice of the customers and their trusted advisor.
Key Takeaways
- Customer success
- Career
- Technology
- Growth
Bio
WomenTech Network Ambassador - country leader Colombia and Customer Success Manager at Userlane.Prior to Customer Success, I started my journey as a research project manager, helping researchers to get international funding for research. Also, I taught economics in different universities in Colombia. After that, I decided to expand my international career in Germany where I was part of the team that helped a German company to open an office in Spain. Also gathered experience in digital marketing.
