JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Este puesto se enfoca en brindar soporte técnico a los clientes de NTT DATA. Las responsabilidades incluyen:

- Compilar especificaciones técnicas de manera clara y concisa.
- Proponer soluciones efectivas para incidencias y situaciones complejas.
- Desarrollar y documentar planes de respaldo y soluciones alternativas.

What you'll be doing

PRINCIPALES RESPONSABILIDADES

  • Interactuar con clientes de forma presencial y remota para la resolución de incidentes complejos.

  • Responder a los escalamientos de clientes.

  • Redactar informes y propuestas, y completar y mantener la documentación del proyecto.

  • Apoyar con la documentación de los procedimientos operativos relacionados con instalaciones y reparaciones.

  • Capacitar a ingenieros y técnicos junior de implementación.

  • Apoyar en la coordinación de las actividades de los Ingenieros junior, en línea con los objetivos de desempeño.

  • Participar en trabajos de diseño de mayor complejidad.

  • Realizar cualquier otra tarea relacionada según sea necesario.

REQUISITOS EXCLUYENTES

  • Estudios técnicos y/o profesionales de Telecomunicaciones, Conectividad y Redes, Informática, Electrónica o afines.

  • Experiencia nivel 2 configurando e implementando routers y switches Cisco.

  • Certificación Cisco Dev Net.

  • Nivel avanzado (C1, C2) de inglés, tanto conversacional como escrito y lectura (será evaluado).

REQUISITOS DESEABLES

  • Experiencia con tecnologías Aruba y Aruba central.

  • Certificaciones en tecnologías Cisco, Juniper, Aruba, F5.

HABILIDADES QUE SON UN PLUS

  • Experiencia con tecnologías Palo Alto.

  • Experiencia con Python y Ansible.

  • Experiencia/interés en GenAI y Machine Learning.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Is a Remote Job?
No

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...

Apply Now