Network Operations Specialist / L0 Engineer with German 24x7

We are looking for an IT service professional with orientation in ITIL processes and networking. ITIL foundation, CCNA or other networking certificates are a big plus.

The primary responsibility of our Operations Specialist is to ensure that our client IT infrastructure and systems remain operational. Managing ticket queue, resolving 1st line technical incidents and requests, distributing tickets across a team of certified network experts.

What you will do:

• Managing ticket queue, team mailbox and other ITIL service coordination tasks
• Communicating with users and 3rd party service providers
• Ensuring ticket quality and compliance with defined process rules across the team
• Basic troubleshooting of and resolving of incidents based on defined documentation
• Implementation of simple service requests and changes

Work Experience

Required Skills and Experience:

• Basic orientation in IT services
• Willingness to learn new things
• Good level of English and German is a must
• willingness to work 24x7 (nights, weekends, public holidays => 12 hour shift rotation)

Certifications - nice to have:

• ITIL 4 Foundation
• Cisco CCNA