About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings.

We are looking for a Cloud Solutions Architect to contribute to the growth and evolution of data services products and capabilities primarily focused on the Ransomware product. The candidate is expected to work closely with field, product, engineering, product marketing, and customers to equip and enable them to tap the potential of the Data Protection products and services.

The success of this role depends on aligning customer, field, and company priorities to ensure that our data protection services bring more value to storage infrastructure while building and growing more subscription services.


Job Responsibilities:

  • Lead pre and post-sales technical enablement, supporting field teams with advanced product design to enhance deal success and customer satisfaction.
  • Conduct hands-on testing and documentation for custom configurations, and co-author use-case documentation alongside product marketing.
  • Develop and maintain sales tools such as TCO estimators and performance sizers and provide technical expertise for internal training content.
  • Advocate for the product at trade shows and conferences, create engaging content, and participate in specialized teams for targeted go-to-market strategies.
  • Act as a technical liaison for customer and partner escalations and play a key role in managing strategic customer relationships.
  • Oversee the technical aspects of early access programs, ensuring successful feature adoption and providing guidance on directed access initiatives.
  • Manage the product enhancement request process, influencing design and prioritization with a comprehensive understanding of technical and business considerations.
  • Collaborate with engineering and product management to develop new designs from concept to launch and lead technical market analysis to inform product decisions.

Job Requirements

  • 3+ years of hands-on experience with Ransomware protection and Data security solutions.
  • 1+ years of hyperscaler experience (AWS, Azure, GCP), this includes configuring network, compute and storage.
  • Good understanding of cyber threats and data vulnerability.
  • Background in data security.
  • Familiarity with DORA and Bank of England requirements.
  • Experience in managing data breaches.
  • Experience in conducting data protection impact assessment.
  • Hands-on experience with NetApp ONTAP – huge advantage.
  • Experience with AI tools – advantage.
  • Exceptional written and verbal communication skills.
  • Strong demonstrated experience with complex problem solving.
  • Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
  • Experience operating within globally dispersed teams – advantage.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.


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