Service Management SME

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. 

Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business.
• In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure.
• You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
• Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
• Ensure delivered solutions are realized in committed time frame and meet client expectation
• Establish a quality management system: tracking of project milestones, quality and KPIs
• Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
• Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.
• Proven experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale enterprise environments.
• Train and mentor other team members
• Participate in daily Operations meetings.
• Experience of managing business change
• Hands-on experience on tools such as SCRUM, service snow JIRA, Trello, Microsoft tools is an advantage

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

7 to 8 Years experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale
enterprise environments.
• Experience participating in IT system operation projects, knowledge equivalent to ITIL Foundation
• Good in Japanese translation and interpretation. Translation and Interpretation of instruction from clients (as required).
• Experience of successfully engaging management and groups of technical and non-technical stakeholders Japan /India.
• Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.
• Expected to do the work according to SOP’s (In Japanese).
• Managing Team of language & technical members; Act as the central communication point for interpretation and translation.
• Working knowledge of Program Management, Prince2 and agile project management tools and methodologies.
• Experience of successfully managing the delivery of multiple projects.
• Develop working relationships with support and delivery teams, management and liaise with support areas as required.
• Perform root cause analysis, resolution and / or critical issue for production systems.

Hands-on experience in latest project management methods and tools such as SCRUM, Design Thinking, JIRA, Trello,
Confluence, Microsoft tools is an advantage
• Technical understanding in the areas of hybrid cloud and cloud platforms such as AWS, Azure and Google is an advantage.
• Change Control, Change Management, Compliance, Cost Management, Finance Strategy, Financial Forecasting, Management
Systems, Performance Metrics, Portfolio Analytics,
• Profit Optimization, Project Governance, Project Performance, Project Risk Management, Project Sponsorship, Quality
Assurance, Resource Planning, Revenue Acceleration, Revenue Management,
• Risk Mitigation, Scope Management, Stakeholder Management, Strategic Roadmaps, Strategy Development has context menu

Preferred Technical and Professional Experience

•Systematic and troubleshooting skills
•Certifications in cybersecurity, cloud computing, or project management

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.