Network Support Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Experience and knowledge:

• Monitoring of Network links and devices like Router, Switches

• Good Understanding of Routing, Switching & Firewall technology

• Troubleshoot skill for Medium Complexity incidents.

• Configuring routers and switches.

• Identifies problems and errors prior to or when they occur and provide the resolution.

• Enterprise network maintenance

• Production experience deploying, configuring, troubleshooting and operational maintenance of large-scale Router, Switch deployments.

• Hands on experience – Hardware Module, Installation, Configuration, Troubleshooting for the following listed Routers and Switches

• Experience in ASR 1000,1002,1006, Cisco ISR 4451 2900, 1900 and Juniper MX series

• Sound knowledge of MPLS deployment, configuration and troubleshooting for Large Enterprise Network.

• Working knowledge in SD WAN.

• Working knowledge on how BSNL/MTNL/Airtel/JIO/Sify/TCL infrastructure works for their customers’ WAN links.

• Experience with high availability protocols such as HSRP, VRRP, etc.

• Knowledge about implementation, monitoring and troubleshooting of Aruba Clear-pass Tacacs/Radius technologies.

• Knowledge of Cisco EXE/IOS/NXOS secure configuration and knowledge of security vulnerabilities, threats, and attacks mitigation.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience :

•  Minimum of 3-5 years of relevant experience working in Networking a 24/7 banking & finance Data Center environment.

• Experience in working with Cisco Firepower, Checkpoint Firewall, FortiGate firewall and NAT policies (1000+ rules).

• Experience in configuration & troubleshooting of CE1 links and backup technologies for remote locations i.e.  VSAT, RF & 3G and 4G connectivity.

• Experience in Nexus 93180 and 93108 ,9508,7010, 9300, 3850, 2960XR, Juniper QFX and EX series.

Preferred Skills and Experience :

• Working knowledge on how BSNL/MTNL/Airtel/JIO/Sify/TCL infrastructure works for their customers’ WAN links.

• Sound knowledge of IPSec VPN (IKEv1 and v2), GetVPN and GRE tunnel configuration and troubleshooting for Large Enterprise Network.

• Sound knowledge of BGP, OSPF, EIGRP routing protocol implementation configuration and troubleshooting for Large Enterprise Network.

• Sound knowledge of VPC, EtherChannel, STP, redundancy protocols, Trunking protocols, configuration and troubleshooting of various switching loops.

Educational Qualification: Individual should be Graduate (Degree) in IT or Science background.

Technical Certification: CCNA/CCNP/JNCIA /JNCIP /Other Industry leading OEM Professional level Certification related to Routing and Switching

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.