Senior Technical Account Manager, Beijing (Compute) - Remote

Are you interested in engaging customers to extend their lifetime value?

Are you passionate about being a technical evangelist & growing customers business?

Join our exceptional team

You'll work with customers to address their needs in Cloud Computing. Assist them to implement Compute solutions coupled with CDN and Cloud Security as a complete package.

Partner with the best

As a Senior Technical Account Manager, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' cloud compute strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As a Senior Technical Account Manager, you will be responsible for:

• Being the strategist and technical advisor to architects and technology leaders of Akamai's premier customers
• Being the point of contact for the customer & leading account team to deliver customer success
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's Compute products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Responding to escalations when various issues arise and operational improvements to mitigate future risks
• Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value

Do what you love

To be successful in this role you will:

• Have minimum of 8+ years of experience with cloud-based applications, implementation lead, and strategy; and a Bachelor's Degree in Computer Science or its equivalent
• Have relevant experience working with large enterprises in a customer-facing technical role with public cloud/cloud software company
• Possess professional or associate architect level certifications from AWS/GCP/Azure/Other cloud providers is mandatory
• Demonstrate hands-on in any of these domains: IaaS, Containers, Kubernetes, Auto-scaling, CI/CD with GitOps & pipeline customization
• Have the ability to travel across China; approximately 20-25% of the time
• Need to be proficient in English and Mandarin (written and spoken)

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.