Help Desk Specialist - Office

Would you like to collaborate with teams to deliver world-class customer service?

Do you enjoy working with customers to solve complex technical problems?

Join our global Solution Center

Our Solution Center staff are experts in creating high quality customer experiences both in-person at one of our 18 Global Solution Centers or remotely via our primary support methods of phone, live chat, ticketing, and employee self-service options

Become a trusted advisor to customers

You will be responsible for providing world-class technical support to internal Akamai employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.

As a Help Desk Specialist, you will be responsible for:

• Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
• Contributing to the analysis, research, and resolution of complex technical issues.
• Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
• Ensuring accurate and secure inventory management practices are followed to ensure compliance.
• Managing and collaborating with engineering teams on small projects and technical innovations.
• Providing actionable and in-the-moment feedback to your teammates to improve our
  quality of service delivered

Do what you love

To be successful in this role you will:

• Have extensive experience in a customer-facing IT support environment.
• Have 3+ years' experience supporting MacOS/Linux operating systems and packages.
• Have excellent verbal and written communication skills
• Demonstrate knowledge of software and hardware troubleshooting, upgrading and repairing desktops, laptops, and associated hardware.
• Be naturally curious about problem solving, and adept at learning new things.
• Show a genuine passion for outstanding customer service
• Be able to re-prioritize and adapt to a fast-moving environment.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!