Sharon
Mars Leach
Chief Customer Officer at iomart
Finalist in the categories:
Chief in Tech Leader of the Year Award
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Sharon Mars Leach Bio (LinkedIn)
Sharon Mars Leach is the Chief Customer Officer at iomart PLC, a leading secure cloud managed services provider, where she leads a team of 200 people across customer support, technology infrastructure, DevOps, and project management. With a strong background in operational leadership, customer experience, and brand strategy, Sharon has delivered transformative results for the service organisation. Under her leadership, iomart has seen substantial improvements in customer satisfaction, service effectiveness and delivery efficiency.Beyond her operational achievements, Sharon is a passionate advocate for diversity, equity, and inclusion. She serves as the ExCo sponsor for DEI at iomart and formed the company’s first-ever DEI Council, aligning its objectives with iomart's business goals. She also founded the Women in iomart Network (WiiN), which fosters a sense of community, mentorship, and professional development for women within the organisation.
Sharon's leadership style is defined by her collaborative, data-driven approach. She is committed to not only delivering exceptional customer experiences but also creating a more inclusive, supportive workplace that empowers all employees to thrive.
