Associate Technical Account Manager

About the Role:

We are seeking individuals who
possess a strong technical aptitude and a customer-service mindset to join our Affordable
Housing Team as Associate Technical Account Managers (ATAM). As an ATAM on
Yardi's Affordable Housing Team, your primary focus will be on delivering
exceptional customer support, with an emphasis on resolving software issues and
collaborating closely with clients. Joining Yardi's Affordable Housing Team
means becoming a part of a passionate and dedicated group of professionals who
are deeply committed to making a meaningful impact in the affordable housing industry.

What You’ll Do:

• Provide exceptional customer support
  during product implementations and go-live processes, ensuring a smooth and
  seamless experience for clients
• Utilize your problem-solving skills
  to effectively troubleshoot application issues, proactively addressing
  challenges and finding effective solutions
• Follow up on any issues that require
  additional research or information from clients, ensuring thorough and timely
  resolution
• Prepare detailed write-ups for
  escalated issues, documenting cases and creating comprehensive documentation
  for issue resolution
• Foster strong relationships with
  customers, conducting coordinated weekly calls to facilitate setups and
  maintain ongoing connections
• Collaborate closely with Affordable
  Housing team members across the US, actively contributing to the collective
  success of the team

Who
You Are:

• High comfort level with
  troubleshooting and providing live support over phone and email, effectively
  assisting customers remotely
• Outstanding written and verbal
  communication skills, enabling you to provide exceptional support to customers
• Strong customer service skills and a
  genuine desire to go the extra mile to ensure client satisfaction
• Excellent attention to detail and
  the ability to follow processes diligently, ensuring accuracy and efficiency
• Flexibility and the ability to adapt
  to changing priorities, ensuring efficient management of tasks and projects

Ideal to have:

• Knowledge of accounting principles,
  which will enhance your understanding and ability to address client inquiries
  related to financial processes
• Previous experience in technical
  support and application troubleshooting, providing you with a strong foundation
  for this role

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company – we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

Join our exceptional team of ATAMs
and embark on a rewarding journey where you can make a significant impact on
the real estate industry. Apply now!

#YardiCareers #TeamYardi #hiring

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

*as