Delivery Practice Manager: Business Applications (CRM)

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Your day at NTT DATA

We are looking for a strong leader to enhance culture, drive growth and lead a team of highly skilled Microsoft Dynamics 365 professionals working on complex projects delivering solutions which will by utilised by the top organisations in Australia.

The Delivery Practice Manager responsible for the successful delivery of our digital projects and can expect to work closely with and use the latest industry standards and techniques to ensure we produce robust, secure and innovative solutions for our business applications.

If you join our team, you will have the chance to work with some of the best and brightest on industry leading projects. You will have the opportunity to direct a diverse range of engagements and be supported in your career development from day one. In addition, you’ll have the chance to cross-train into the latest technologies.

As the Delivery Practice Manager for Microsoft Dynamics 365 your role will focus on leading and managing a highly effective team in, developing, testing and deploying enterprise Dynamics 365 solutions using Microsoft Dynamics 365 Customer Engagement applications, Power Platform, SharePoint, Azure and other advanced components of Microsoft (and other) technologies.

What you'll be doing

• Oversee professional services delivery through design, implementation, and configuration of Dynamics CRM/CE as required by the Practice’s portfolio of projects.
• Collaborates in the pre-sales process with internal stakeholders (e.g., Solution Architects, Account Executives, Functional & Technical Consultants) by providing technical guidance and translating business requirements to align the scope of work to the delivery outcomes desired by the client.
• Manage complex escalations, analyse situations, and coordinate appropriate resources to resolve issues by following delivery best practices, considering cost implications, and collaborating with internal and external stakeholders as needed.
• Assist with the growth of the practice by supporting presales, commercial activities, pipeline management and expansion.
• Build and nurture, robust relationships with internal team members and customer stakeholders at all levels
• Assist in administering the health and hygiene of the practice by supporting: Recruitment, Resourcing, Succession planning
• Staff career management, training, and development plans
• Contribute to the creation and harvesting of Intellectual Property and project deliverables.
• Manage and be accountable for the Practice’s portfolio of projects.
• Support functional resources in workshops and proof of concepts/pilot implementations.
• Assist with preparation of proposals and customer presentations.
• Foster a culture that works towards gender equality and fosters diversity and inclusion.

Experience

• Extensive experience in customisation, configuration, extension and functional design of Dynamics CE Customer Service and Sales. Experience with Marketing/Customer Insights is desirable.
• Strong experience in D365 professional services delivery and hands-on, documented experience of at least 3 Microsoft Dynamics CRM/CE implementations.
• Demonstrated experience in building and leading high-performing teams.
• Experience producing functional and technical artefacts to communicate an understanding of the client’s current state and their target business and ICT architectures.

Attributes

• Strong management and leadership skills with a demonstrated capacity for strategic thinking, planning, organising, resourcing, directing and controlling of resources to achieve business objectives.
• Ability to understand a client’s business needs and drivers, and to match solutions and services to those needs and drivers in order to advance their stated business aims.
• Excellent communication skills, particularly the ability to influence and negotiate with clients and internal stakeholders.
• Must be self-motivated, have an ability to work with ambiguity, be able to function under pressure and to remain calm in the face of adverse business and operational situations.
• A high level of analytical and problem-solving skills, and a desire to learn new skills in a variable and demanding environment.

Education and Training

• Bachelor's Degree or equivalent in Information Technology or Computer Science or related field
• Dynamics CRM certifications
• Delivery Management certifications (e.g., Scrum, Agile, Change Management, Project Management) are well regarded

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.