Your opportunity
We are looking for a highly motivated individual to be a part of our Finance team. As a Senior Collections Analyst, you will play an integral part on the Accounts Receivable team by supporting and helping with the day-to-day collections operations. You will have a wide range of opportunities to develop your career and help build a strong and successful team. You will be successful in this role if you are detail-oriented, eager to learn, and excited to help our customers.
What you'll do
  • Collaborate closely with Finance, Sales, and our customers to ensure payment collection is processed timely
  • Manage incoming billing inquiries and collectability concerns - triage accordingly to Finance and Sales teams
  • Help customers understand their bills, which vary with usage and plan type
  • Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts.
  • Help with reviewing and analyzing monthly collection trends to optimize operations and implement new strategies to increase daily process efficiency
  • Communicate with customers via phone or email regarding billing questions and outstanding invoices
  • Collaborate with Sales and other departments to resolve billing issues
  • Review weekly aging reports and collect customer payments by payment due dates
  • Assist with financial audits and other ad-hoc accounting projects as needed
  • Assist with month-end, quarter-end, and year-end closing duties
This role requires
  • 5 years experience with Collections
  • Knowledge of generally accepted accounting principles
  • Detail-oriented, with strong financial knowledge
  • Excellent written and verbal skills
  • Able to multi-task and prioritize multiple projects
  • Ability to balance multiple projects and meet deadlines
  • Strong oral and written communication skills
  • Experience with consumption/usage-based billing a plus
  • Experience with Salesforce, Zuora, and NetSuite a plus
Is a Remote Job?
No

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