Associate Technical Account Manager

About the Role:

Are you a tech-savvy individual with
a passion for delivering exceptional customer service? Join our dynamic Procure
to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the
forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide
top-notch customer support, focusing on troubleshooting and resolving software
issues over phone and email across Yardi's diverse suite of products. You will
have the opportunity to work with cutting-edge software solutions, gaining
valuable expertise and becoming a subject matter expert in the field. Your
contribution will go beyond just support - you will actively collaborate with
our team to drive continuous improvements and advancements in our products,
ensuring our clients receive nothing but the best and stay ahead in a
competitive market.

What You’ll Do:

·

Utilize your problem-solving skills
to effectively troubleshoot application issues, proactively addressing
challenges and finding effective solutions.

·

Provide exceptional customer support
during product implementations and software upgrades, ensuring a smooth and
seamless experience.

·

Follow up on any issues that require
additional research or information from clients, ensuring thorough and timely
resolution.

·

Prepare detailed write-ups for
escalated issues, documenting cases and creating comprehensive documentation
for issue resolution.

·

Foster strong relationships with
customers, conducting coordinated weekly calls to facilitate setups and
maintain ongoing connections.

·

Collaborate closely with team
members across the US, actively contributing to the collective success of the
team.

Who
You Are:

·

Bachelor's degree in Business,
Finance, Math, Computer/Engineering Sciences; or a related field.

·

A passion for numbers and strong
analytical skills.

·

High proficiency in troubleshooting
and providing remote support over email and phone, effectively assisting
customers.

·

Outstanding customer service skills
with a genuine desire to exceed expectations and ensure client satisfaction.

·

Excellent attention to detail and a
diligent approach to following processes, ensuring accuracy and efficiency in
your work.

·

Flexibility and the ability to adapt
to changing priorities, efficiently managing tasks and projects.

Ideal to have:

·

Knowledge of accounting principles,
which will enhance your understanding and ability to address client inquiries
related to financial processes.

·

SQL Server and web Server knowledge.

·

Previous experience in technical
support and application troubleshooting, providing you with a strong foundation
for this role.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company – we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

Join our exceptional team of ATAMs
and embark on a rewarding journey where you can make a significant impact on
the real estate industry. Apply now!

#YardiCareers #TeamYardi #hiring

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

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