Job Description Summary

As a Critical Care Clinical Applications Specialist (CAS), you will deliver Life Care Solutions (LCS) clinical and operational expertise by providing excellent education and training support for the monitoring product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.

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Job Description

Essential Responsibilities:

• Develop product, clinical, and software knowledge, skills, and competence within a specific LCS modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment.

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers.

• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.

• Drive realization of revenue thru execution of on-site or remote clinical education delivery.

• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training.

• Provide ongoing post-installation training and support as needed.  Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.

• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.

• Possess strong interpersonal and customer skills, and places personal and business integrity at forefront.

• Differentiate with exceptional customer service and actively integrate user experience and outcomes.

Required Qualifications:

• Hold an active registered nursing license with experience in ICU.

• Ability/Willingness to travel extensively 80+% (2-3 days per week including some weekends) in the designated territories with multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car.

• Maintain a valid driver’s license and satisfactory driving record.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).

• Ability to learn specialized industry specific software and provide digital education and training solutions.

• Must comply with vendor credentialing requirements. 

• Candidate must be willing to work out of an office or home/remote office.

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The salary range for this position is $80-120k annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus. Available benefits include health, welfare, retirement and paid leave.

We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership. Always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Additional Information