Sales Level 2 Users Support Analyst

What You'll Do:

Global Sales Effectiveness is a global team within Criteo that aims to drive sales growth and productivity by managing sales tools and strengthening sales processes. As a Level 2 User Support analyst, you will be an integral part of Criteo’s fast-growing business. You will be a part of a young, innovative, and high-profile team. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.

This role is based in Gurgaon, India.

As a Level 2 User Support Analyst you will partner with our Level 1 partner team as well with all the sales effectiveness analysts in order to ensure high efficiency and user satisfaction for all user support requests.

Detailed Responsibilities:

• Provide level 2 user support at the global organization level, by manifesting high expertise in Salesforce and Criteo’s internal processes

• Support the level 1 team members by training & explaining to them how to solve recurrent cases

• Identifying top recurrent support issues and running root cause analysis to propose resolutions

• Review process gaps, partnering with process owners and IIT in order to drive improvements

• Provide Salesforce expertise to the rest of the team members and L1 1 support team

• Monitor main user support KPIs focusing on delivering on targets and driving improvements

• Ensure the support process is contributing to high user satisfaction.

Who You Are:

• Minimum 5 years of experience in Salesforce, Data Analysis, Sales Operations, or Finance with increasing responsibilities

• Previous experience in a user support function with high complexity and technical diversity

• Previous experience administrating a CRM system, Salesforce knowledge is a plus

• Experience working in a fast-paced environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence

• Able to work independently and as a part of cross-functional team

• Above all, you’re not afraid to go outside of your comfort zone, you’re proactive, a fast learner, and have a great sense of team spirit

• Excellent communication skills

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.