Your opportunity

SAP Monitoring Team is an Engineering team that develops and supports New Relic’s SAP monitoring Solution Product.   The Senior BASIS Administrator will play a critical role within the SAP Monitoring Engineering team, providing expert technical leadership and hands-on support for our complex SAP landscape. This position requires a deep understanding of SAP technologies, AWS cloud infrastructure, and best practices for managing and maintaining a high-performing and secure SAP environment.

What you’ll do

SAP System Administration:

  • Manage and maintain 30+ SAP systems across various releases (ECC, S/4HANA) on AWS.
  • Proactively monitor system performance, identify and resolve bottlenecks.
  • Perform system upgrades, patches, and other maintenance activities.
  • Ensure system security and compliance with industry best practices and regulatory requirements.
  • Troubleshoot and resolve complex technical issues related to SAP applications, databases, and operating systems.

AWS Cloud Management:

  • Manage and optimize AWS resources consumed by the SAP landscape.
  • Implement and maintain cost-effective and scalable cloud solutions.
  • Ensure high availability and disaster recovery for all SAP systems.
  • Leverage AWS services to enhance SAP performance and functionality.

SAP BTP, cloudALM, and SaaS Account Management:

  • Manage and support SAP Business Technology Platform (BTP) subscriptions and services.
  • Administer cloudALM for development and deployment of SAP solutions.
  • Manage and maintain subscriptions to other relevant SaaS applications.

Team Collaboration:

  • Collaborate closely with development, testing, and operations teams to ensure smooth system operation.
  • Provide technical guidance and mentorship to junior team members.
  • Participate in on-call rotation for 24/7 system support.
  • Contribute to continuous improvement initiatives and automation efforts.

Documentation and Knowledge Sharing:

  • Maintain comprehensive documentation of all system configurations and procedures.
  • Share knowledge and best practices with the team through presentations, workshops, and other means.

This role requires :

  • Proven Experience: 10+ years of experience as a senior-level SAP BASIS administrator.
  • SAP Expertise: Deep understanding of SAP ECC, S/4HANA, and related technologies (e.g., SAP HANA, NetWeaver).
  • AWS Cloud Proficiency: Strong knowledge of AWS services (e.g., EC2, RDS, VPC, IAM, S3) and experience managing SAP systems on AWS.
  • Technical Skills: Expertise in Linux/Unix operating systems, databases (Oracle, SQL Server, HANA), and networking.
  • Automation: Experience with scripting languages (e.g., Python, Shell) and automation tools (e.g., Ansible, Puppet, Chef).
  • Communication & Collaboration: Excellent communication, interpersonal, and teamwork skills.
  • Problem-solving: Strong analytical and problem-solving abilities with a focus on root cause analysis.
  • Continuous Learning: A strong desire to learn and adapt to new technologies and best practices.

 

Bonus points if you have :

Experience with SAP Monitoring Tools, such as Solution Manager,  FocusedRun, CloudALM, etc. 

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Is a Remote Job?
Hybrid (Remote with required office time)

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