User Experience Strategist (Research) - Remote

Are you passionate about shaping product experiences through research-driven insights?

Do you enjoy promoting user-centered design and building a culture of data-driven decisions?

Join Akamai's UX Team!

We are seeking a User Experience Strategist to lead research initiatives across our product portfolio. We focus on enhancing the user experience through actionable insights. You'll collaborate with cross-functional teams deepening the understanding of our users, their needs, and behaviors. We ensure our products deliver exceptional value.

Partner with the best

You will provide insights guiding design and product decisions while ensuring alignment with the overarching UX vision. Lead research initiatives including cross-product journey mapping and identifying opportunities reducing user friction across the product ecosystem. Ensuring user insights drive evolution of products and strategy, focusing on creating consistent and cohesive user experience.

As a UX Strategist you will be responsible for:

• Conducting cross-domain research identifying actionable insights, leading studies, usability testing, and interviews to enhance user experience
• Conducting targeted research on developer workflows, delivering insights that streamline processes and enhance developer tools.
• Executing research for long-term goals, cross-product journey analysis, product roadmaps, supporting strategic planning for improved user experience.
• Aligning research roadmap with priorities, ensuring projects deliver timely, relevant insights aligned with business & product goals.
• Working closely with product teams to integrate research findings into development, driving improvements in usability and performance.
• Advocating for a user-centered approach in product development
• Using qualitative and quantitative data identifying opportunities, ensuring teams act on insights to boost usability and satisfaction.
• Evolving UX research through experimentation to deepen understanding and optimize processes.

Do what you love

To be successful in this role you will:

• 10+ years of UX research experience bachelor's degree in human-computer interaction (HCI), psychology, sociology, or related field.
• Have proven experience in leading user research efforts for B2B SaaS products and enterprise software.
• Possess quantitative analysis skills, particularly for product usage data
• Hold expertise in various research methodologies, including user interviews, usability testing, and behavioral analytics.
• Be able to translate complex user needs and behaviors into actionable insights for product and design teams.
• Have excellent communication skills to convey research findings and recommendations to stakeholders across the organization.
• Experience working within a distributed/cross-functional environment, collaborating with product managers, UX designers, UX Researchers and developers.
• Be familiar with data analytics tools (e.g., Pendo, Adobe Analytics) and integrating behavioral data into research insights.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

#LI-Remote

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Compensation

Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $145,300 - $301,700/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.