Engagement Manager II - Remote

Are you passionate about building relationships and ensuring customer success?

Would you enjoy defining long-term cloud strategy for our customers?

Join our prestigious team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Build value for our customers

As an Engagement Manager, you'll focus on maximizing customer satisfaction, retention and growth. Program managing from pre-sales through service delivery you'll help to evolve customers' cloud strategies. As an industry expert, you'll deliver business outcomes for customers through innovation, relationships and business understanding.

As an Engagement Manager II, you will be responsible for:

• Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
• Owning the technical program management while maximizing Akamai's platform value for the customer
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Educating customers on and empowering their adoption of Akamai's products and services to support account growth
• Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree or its equivalent
• Demonstrate deep understanding of the consulting process and the building of effective relationships to ensure customer success
• Show experience of managing and delivering large technical customer projects successfully
• Be knowledgeable on Devops, web development, web performance and information security technologies such as HTTPS, DNS
• Have internet technology experience, experience with products/processes related to application architectures or information security
• Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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