Global Resiliency Program Manager

Responsibilities:

• Operationalize enhancements to the BCM program components through active engagement with internal customers
• Engage with different lines of business and corporate functions to prioritize and conduct business continuity impact analyses. Facilitate risk mitigation plans and drive the development of robust business recovery and continuity plans
• Collaborate with the Enterprise Risk Management Team to ensure Business Continuity Risks are sufficiently identified, assessed, mitigated, monitored, and reported.
• Provide subject-matter expertise on developing and maintaining highly functional Business Continuity plans
• Drive the development of a top down BCP strategy
• Create and maintain business process documentation for the program using approved process modelling techniques
• Manage the development and execution of comprehensive integrated exercises to test capabilities and update all plans regularly
• Assist in the creation and maintenance of the Business Continuity Management policies, standards, and guidelines in line with the BCM Framework.
• Foster an environment among program participants of business resilience and recovery preparedness
• Disseminate knowledge, raise awareness and act as a conduit of information across stakeholders and interested parties. This will include knowledge on ISO 22301
• Ensure appropriate, regular training of the broader employee population to facilitate awareness, response and recovery from disruptive events
• Lead teams through testing and develop an after-action review process
• Monitor emerging BCM practices and technology tools for potential adoption
• Provide regular reports, dashboards, and scorecards on the operational status of the BCM program
• Identify and escalate key program risks and facilitate resolution

Education and Experience Required:

• Bachelor's Degree in Business Continuity Planning (BCP), Business, or equivalent field; MBA preferred
• 7 - 10 years’ experience in business continuity planning or relevant field such as, disaster recovery or resiliency management.
• CBCP (Certified Business Continuity Professional) preferred; Master Business Continuity Professional (MBCP) preferred
• PMP Certification preferred

Knowledge and Skills:

• Ability to articulate Business Continuity concepts and methodology
• Familiarity with international Business Continuity standard ISO 22301:2019
• In-depth knowledge of business continuity principles, best practices, and methodologies
• Knowledge of and experience with current industry standards
• Working knowledge of applicable regulations and standards
• Highly organized and able to handle multiple priorities simultaneously
• Experience with process modelling methodologies
• Demonstrated proficiency in Office 365 suite, data visualization tools (Microsoft BI or Tableau), and business continuity planning software
• Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of stakeholders at various organizational levels
• Excellent written and oral English communication skills
• Ability to cultivate cross-functional relationships to achieve strategic objectives
• Excellent prioritization and time management skills
• Excellent critical thinking and problem-solving skills
• High level of personal initiative, creativity, and self-motivation