Oracle Fusion Cloud Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Job Responsibilities
• Manage data and provide technical support on Oracle Fusion Cloud platform for Financial, Project, Procurement, SCM, etc.
• Perform quarterly release regression testing and/or partner with key business super users to complete the regression testing.
• Troubleshoot and resolve issues related to system configuration, set up, performance, and functionality.
• Analyse and diagnose problems, develop solutions, and implement fixes or workarounds.
• Manage support tickets through their entire lifecycle, from initial contact to resolution.
• Collaborate with cross-functional teams to address escalated issues and ensure timely resolution.
• Document solutions and maintain knowledge base articles for common issues and best practices.
• Provide guidance and training to relevant personnels on Oracle Fusion Cloud applications and best practices.
• Provide clear and concise explanations to Business Users regarding technical issues and solutions via phone, email, online meetings or in person.
• Participate in project implementations and upgrades as needed.
• Contribute to continuous improvement initiatives for support processes and procedures

What you'll be doing

Job Title: Oracle Fusion Cloud Specialist

Job Responsibilities

• Manage data and provide technical support on Oracle Fusion Cloud platform for Financial, Project, Procurement, SCM, etc.
• Perform quarterly release regression testing and/or partner with key business super users to complete the regression testing.
• Troubleshoot and resolve issues related to system configuration, set up, performance, and functionality.
• Analyse and diagnose problems, develop solutions, and implement fixes or workarounds.
• Manage support tickets through their entire lifecycle, from initial contact to resolution.
• Collaborate with cross-functional teams to address escalated issues and ensure timely resolution.
• Document solutions and maintain knowledge base articles for common issues and best practices.
• Provide guidance and training to relevant personnels on Oracle Fusion Cloud applications and best practices.
• Provide clear and concise explanations to Business Users regarding technical issues and solutions via phone, email, online meetings or in person.
• Participate in project implementations and upgrades as needed.
• Contribute to continuous improvement initiatives for support processes and procedures

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3+ years of experience in Oracle Fusion Cloud applications support or implementation. 
• Strong knowledge of Oracle Fusion Cloud applications, including Financials, Procurement, Project Management, SCM, etc.
• Fast learner.  Excellent problem solving and analytical skills.
• Strong communication skills, both written and verbal for English and Cantonese
• Ability to work independently and as part of a team.
• Experience with Oracle Fusion Cloud implementation is preferred.
• Experience with OTBI, BIP, SQL and PL/SQL.

Familiarity with cloud infrastructure and web services is preferred

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.