Network Support Engineer L3

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Technical Support Engineer (L3) is a seasoned engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

What you'll be doing

Key Responsibilities:

• Maintenance of customer network systems (LAN/WAN/WLAN).
• Troubleshooting network issues to minimize downtime and ensure optimal performance.
• Creating technical documentation, conducting network and infrastructure audits, and processing service requests with NTT solution providers.
• Collaborating with other IT professionals to ensure the smooth operation of our customer systems.
• Staying up-to-date with emerging technologies and trends in network engineering.
• Implementing proactive measures and best practices to enhance customer systems, providing additional value and ensuring optimal performance.

Knowledge and Attributes:

• At least 2 years of experience in network engineering.
• Excellent analytical abilities to diagnose and resolve network issues effectively.
• Good knowledge of switching and routing technologies, primarily Cisco solutions.
• Ability for occasional trips to on-site activities.
• Proficient in network protocols such as TCP/IP, BGP, OSPF, MPLS, QoS, EIGRP.
• Document editorial skills (documentation, audits, etc.) in Polish and English.
• Self-reliance and a desire for exploring new technologies.
• Deep knowledge of common network protocols and services, such as HTTP/HTTPS, DNS, SMTP, SIP, FTP, SNMP, SSH/SCP.
• English at a minimum B2 level.

Any of the following will be an additional asset:

• Proven experience in managing network security, including firewalls, VPNs, endpoint security.
• Microsoft AD/ADFS system management.
• Hands-on experience with WLAN technologies.
• Familiarity with virtualization technologies, including VMware and/or SDN products such as Cisco ACI.
• Experience with Ekahau solutions or equivalent.
• Hands-on experience with cloud technologies, such as Amazon Web Services (AWS) and Microsoft Azure.
• Cisco CCNP Enterprise certification (or similar advanced networking/security certifications).
• Polish (ABW or SKW) security clearance at secret level or readiness to obtain.

We offer:

• Employment contract & hybrid work
• Additional commission and bonus remuneration (in employment contract/UoP)
• Necessary work tools (laptop, iPhone)
• Private medical care with a dental option
• Employee Support Program (e.g., psychological), Cafeteria platform
• Group life insurance
• Individual training budget
• Online training platform
• Short Fridays (we work until 14:30)
• Flexible working hours
• Discounts with technology partners
• Access to external technical training platforms

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.