Operating Leader (Japanese Language)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• Understand needed business, receive customer’s issue/request, and solve those requests
• Can communicate with customer in Japanese via phone/chat tools and also use English in daily tasks

What you'll be doing

Key Responsibilities:

• Learn business with procedure and practice them in daily working shift
• Receive customer issue/request, reply/solve them quickly and exactly
• Ensure issue/request to be closed correctly with customer’s confirmation
• Use dedicated tools in working (receiving tickets, update status and information)
• Work in shifts, on weekend or holiday with full benefits according to Labor Code
• Communicate with customer to inform job status as well as to discuss in needed case.
• Follow the direction of Leader or Line manager
• Report to Leader or Line Manager
• Guide and follow operators to handle tasks in working shift.

Knowledge and Attributes:

• Ambitious self-starter with the ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Displays a methodical in approach to ticket resolution.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Strong and effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required.

Academic Qualifications and Certifications:

• High School Certification or diploma or equivalent.

Required Experience:

• Graduated from College or University
• Japanese (language) skill equivalent to N2 or above
• English skill in basic level
• Has logical thinking
• Good working attitude
• Good communication skill
• Conduct request/process in the customers’ instruction guidebook exactly

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.