Job Summary

The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings.  We are looking for an experienced Manager to lead our team of Cloud Solution Architects (CSAs), in this role you will:

  • Hire and Manage CSA talent and significantly grow the team strength across geographies. 
  • Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives. 
  • Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams. 
  • Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies. 
  • Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts. 
  • Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise. 
  • Oversee technical direction and management of programs that the CSA team directly runs to promote product growth. 

Job Requirements

  •  Bachelor’s degree in computer science, engineering, or a related technical field. 
  • At least 7 years of experience in either Post-Sales, Technical Customer Success, or Professional Services role.
  • Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams.
  • Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP).  
  • Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development. 
  • Customer obsession demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.  
  • Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams). 
  • Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.  
  • Data-driven mindset, leveraging various data sources to make informed decisions. 
  • Proven experience developing and overseeing internal and external business processes. 
  • Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage. 

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