About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Job Summary
As an ATS, you will utilize your strong technical competencies and customer service orientation to provide the technical consultation to sales teams and their customers on Solution related topics. You will engage in POC/Benchmarking Test to meet customer requirement as well as new IT solutions such as Infrastructure, cloud, K8s solutions and applications. You will provide enterprise account teams in your area with guidance on appropriate solutions to propose to their customers and will help resolve situations where customer performance expectations are not being met.
Essential Functions:
The essential responsibilities of the ATS are to work directly with customers in pre-sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Professional Service areas.
Specific responsibilities include:
- Engage in defining on-site Solution based tests and POC/ Benchmarking Test to ensure best results.
- Providing guidance or architecting on Storage (SAN/NAS/Object), application, and Virtualization.
- New IT trend knowledge (Public Cloud, AI, K8s) skillset is preferred to support a variety of customer requirement.
- Providing storage architecture guidance for performance-sensitive scenarios
- Sharing and teaching expert knowledge to Partners
- Enterprise account experience is preferred.
Requirements
- Excellent written and verbal communication skills.
- Strong Storage background and new IT trend knowledge (public cloud, AI, K8s) preferred.
- Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Account management and project management experience.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites as necessary
- English skill is preferred.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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