Employee Status: Regular
Bargaining Unit: Non-Union
Pay Range: $131,882 - $186,282
Location: 20 Bay St.
Closing Date: 30-Nov-2023
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Payments (PRESTO) Office is seeking a Senior Manager, Site Reliability Engineering (SRE). As Senior Manager, Site Reliability Engineering of the Solutions Architecture team in the Payments division, you will have overall accountability for site reliability engineering, architecture, and roadmap of the Payments ecosystem with a major focus on SRE capabilities and maturity. You will play a pivotal role in leading cross-platform and cross-functional integration, resiliency and observability capabilities and ITSM architecture in multi-vendor environments.
What will I be doing?
• Leads, defines, and monitors strategy for new architecture technologies in yearly operating plan and performance objectives to monitor for quality and service excellence.
• Acts as a solutions architect subject matter expert; advises the Director and Senior Management staff on planning and continuous improvements, increasing lean-agile thinking, reducing risks and supporting operational efficiency and effectiveness.
• Develops, evaluates, and matures the architecture and roadmap for Payments capabilities, monitoring/logging/observability, and system integration including ITSM.
• Ensures solutions architecture’s compliance with industry regulations and standards such as PCI DSS.
• Develops and implements risk mitigation strategies to safeguard the organization's interests.
• Provides oversight to vendors/service providers; creates and maintains strong relationships and validates that contracts related to the technology portfolio meet performance and financial targets.
• Consults, informs and aligns with business and technology stakeholders. Provides input into the product roadmaps and technology plans, ensuring alignment of plans and schedules with system integration plans and schedules.
• Participates and conducts technology deep dives, creates technical and architectural diagrams and documentation for the respective technologies’ portfolio.
• Collaborates with the Payments Operations team to support incident and problem management. Additionally, participates in post-incident reviews in coordination with business partners and various teams,
• Bridges the gap between business and technology and communicates related concepts to both technical and non-technical audiences.
• Define, track, and refine relevant KPIs for the team in alignment with departmental and organizational goals and priorities.
• Works closely with project contractors/consultants to set standards/expectations and facilitate feedback structures associated with performance
• Develops and manages annual and long-term budgets and departmental/project staffing plans that adhere to corporate standards and applicable legislation and meet service delivery objectives.
• Provides approval/sign-off on procurement strategies, project work, cost estimates, design studies/plans prepared by internal staff/consultants; negotiates contractual obligations and amendments with vendors.
• Manages resources on a project bases across all projects including third party consultants.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved...
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