Account Technical Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Account Technical Services Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles – we're transforming the way businesses thrive in the digital age.

In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand.

You will be the catalyst for improved business performance – diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights.

Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers’ unique needs.

As an Account Technical Services Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl’s expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible.

If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service – Kyndryl is the place for you.

Responsibilities includes will Audit Backup Policies and environments to ensure integrity of Backup & Restore activities .Pro-actively determine possible faults by execution of predetermined health and operational checks to provide the highest backup success rate. Participate in recovery activities when required. Analyze and resolve escalated problem with in target timelines. Perform Hardware/Software fault detection and perform coordination and timely follow-up with OEM for issue resolution. Upgrade backup software, apply patches, and ensure physical security of data nstallation, Updating and configuration of Master Media and clients using IBM TSM / Spectrum Protect for Windows servers and Linux servers. Extensively worked on various Backup Integration like Oracle, SQl, VMware .Administering TSM / Spectrum Protect Master and Media servers and Dedup Appliances. Policy creation & scheduling of backups on different clients (Windows, UNIX, Linux etc.) & applications (Oracle, SQL, etc.)Backup & Recovery using IBM TSM / Spectrum Protect for all above OS and applications. Administration and troubleshooting skills on: TSM / Spectrum Protect. Experience in Tape Library management , VTL’s like HP Store once and troubleshooting and firmware upgradation .Backup Schedule Monitoring & Management & Reporting .Maintain and Update compliance documents periodically .Manage data movement within Backup Servers. Participate and Lead in SEV1 incidents and Prepare RCA for SEV1 issues with respect to Backup and perform capacity planning and backup & restore performance tuning.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist – you can find your next opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• Minimum 10 years experience in Backup Domain with atleast 7 years relevant SME /L3 experience in TSM / Spectrum Protect
• Experience of Installing/Configuring TSM / Spectrum Protect Master, Client and Media Servers and Experience on Unix Platform esp Red Hat Linux and Windows
• Strong oral and written communication skills to explain technical issues in both a factual and well-structured manner
• Experience in medium to large IT infrastructure across multiple data center and Effective communication, analytical, and troubleshooting skills
• Good understanding of enterprise level change, incident, and problem management process and Experience of TSM / Spectrum Protect Virtual Environments Backup and Recovery
• Good interpersonal skills and ability to work well with other teams and Scripting knowledge on Shell/Awk/Ansible
• Experience of Installing/Configuring/Upgrading TSM / Spectrum Protect and Automation – Integration with Ticketing tool
• You Should have performed Implementation, Configuration, Migration and Steady State support phases of the Backup Management

Preferred Skills and Experience:

• Knowledge of TSM / Spectrum Protect architecture and inter process communication and flow
• Knowledge of data-deduplication w,r.t to TSM / Spectrum Protect and Knowledge of TSM / Spectrum Protect DB, Log, Server and Client Options
• Knowledge of TSM / Spectrum Protect Replication implementation and management and Knowledge on VTL/Cloud Storage for data storage purposes in AWS, Azure, GCP
• Knowledge on configuring NAS backup and storage pools and Knowledge on Cluster concepts and HADR

Required Education: Bachelor’s degree in Computer Science or Engineering (BE, BTech, MCA)

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.