Session: SAP IS-U Implementation - Migration from Mainframe
Customer service modernization along with agile implementation approach. Improvement of customer experience.
Bio
A digital technology and business leader with 20+ years of experience, overseeing overall customer management functions for a global portfolio of Fortune 100 clients in Utilities, Oil & Gas, Energy & Medical Industries with proven track record of taking organizations to the next level while creating strong team morale and collaboration. Quick to assess organizational requirements and implement action plans to optimize resources. Has created, developed, and enhanced IT organizations and have proven track record of accomplishments in leading diverse organizations operating in both technical and non-technical environments by demonstrating the ability to
• Assess organizational needs to optimize corporate goals. Articulate the broad strategic, commercial and planning approach within Global Digital Technology to delivering global digital strategy and vision.
• Evolve the transformation agenda into an actionable multi-year roadmap with clear success milestones.
• Full P&L responsibility including revenue and profit growth, contract and relationship management, performance delivery, management, and development of professional staff, matrix leadership
• Business Process Automation and Value Chain Optimization
• Business development and channel partners
• Lead high tech product development, program execution and service delivery team among multiple accounts
• Identify and foresee business needs and implement real world solutions
• Develop strategic business relationships that increase revenue and product abilities
• Develop talent pool and people management
• Industry expert with experience building and crafting the digital transformational agenda for C-Suite