L3 Support Engineer

L3 Support Engineer

Job Description:

SUSE L3 is a globally distributed team of highly skilled Linux developers who evaluate, analyze, and fix software defects reported by SUSE customers and partners. The L3 team is responsible for coordinating the defect-resolution process in a wide range of SUSE products, technologies and areas, from core kernel bugs to crashing webservers, from RAIDs to complex, highly-available cloud solutions.

If you consider yourself a fast-learner, like varied tasks and enjoy solving tricky (but always Linux/open-source-related) technical problems, either on your own or in close cooperation with other excellent Linux engineers, then L3 is the job you should be looking for.

Key responsibilities:

• Evaluation of customer-reported issues
• Coordination of and active involvement in the bug-fixing process
• Technical analysis of issues and bugs in Linux based software products
• Fixing code defects and publishing patches

Required skills

• Very good knowledge of the Linux operating system
• Experience with SUSE Linux, openSUSE or other Enterprise Linux and Free Linux distributions
• Good knowledge of the C programming language
• Good knowledge of Linux debugging tools and techniques (GDB, strace, ...)
• Good spoken and written knowledge of English
• Strong communication, analytical and organizational skills
• Ability and willingness to quickly learn new technologies and work independently with minimal supervision
• Friendliness and assertiveness

Desired skills:

• Knowledge of some scripting language (Perl, Python, Bash, ...)
• Knowledge of other programming languages (C++, assembler, ...)
• Programmer's knowledge of the Linux Kernel
• Knowledge of RPM

What we offer:

• Direct contact with representatives of free/open-source software projects worldwide
• Opportunity to participate in the development of Linux operating systems
• A unique opportunity to become an expert in an area of your choice
• Access to other hardware architectures than Intel x86
• Weekly-based flexible working time
• A fun, creative, friendly and informal working environment where how you think is far more important than what you wear

Job:

Engineering

SUSE, the world’s largest independent open source software company, powers digital transformation with true open source technologies for the enterprise that simplify, modernize and accelerate traditional, cloud and edge solutions. SUSE collaborates with partners, communities and customers to deliver and support solutions that enable mission-critical business outcomes. SUSE’s container and cloud platforms, software-defined infrastructure, and artificial intelligence and edge computing solutions allow customers to create, deploy and manage workloads anywhere – on premises, hybrid and multi-cloud. For more information, visit www.suse.com.