Your opportunity
New Relic is looking for a People Operations Partner APJ to join the PeopleOps team. This role will have the opportunity to be a part of a transformational project of setting up the Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects. You will gain exposure to all facets of HR helping you to grow your career in your position.
What you'll do
- Responsible for resolving employee inquiries opening and resolving most tickets within 24hrs.
- Serve as the first point of contact for employees, managers, and other stakeholders on People policies and/or processes using PeopleOps procedures, policies, knowledge management system and other reference materials.
- Provides accurate documentation and clear communication in responding to a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.
- Provide tier 1 support for HR applications, benefits, compensation, staffing, and learning in the region
- Enter and audit employee hires and data changes in Workday
- Be able to generate and analyze reports from various HR systems
- Maintain employee files if needed.
This role requires
- 3-5 years of People Operations experience supporting an international Organization.
- Experience working in a shared-service environment
- Experience with ticketing systems is highly desired
- Proven organizational skills with attention to detail and strong prioritization skills
- Self-motivated to complete various tasks in a timely manner
- Must have outstanding customer service skills
- Must handle sensitive and confidential information with discretion
Bonus points if you have
- SHRM, PHR, or other HR certifications.
- Strong proficiency using G-Suite (including Google Slides, Google Sheets, advanced excel, Word, etc.).
- Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk , Jira Service Management and ServiceNow).
