Your opportunity
If you have that special mix of DNA that makes an extraordinary Solution Consultant – the blend of great business savvy and technical prowess – then we are a match made in heaven!
You will be the Technical lead for New Relic customers and prospects and own the technical strategic direction in the account by:
- Delivering presentations/workshops/demos – both onsite and remote – in order to align with customer initiatives and business challenges, and get customer buy-in and support for the proposed strategic/technical solution.
- Based on discovery, develop, recommend and execute Technical Proofs that align with customer business initiatives and solve customer problems while delivering a differentiated value proposition.
This role will focus on partnering with the Sales Account Executives to generate new revenue by taking technical ownership of the opportunity pursuits throughout the sales cycle for prospects and expansion into new groups for existing customers.
The Solutions Consultant must possess a winning combination of business and technical skills, the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business, and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately, the Solutions Consultants needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike.
What you'll do
- Develop deep expertise of New Relic products and services
- Create compelling demonstrations, presentations and business value documents
- Identify and resolve critical business/technical issues
- Take technical ownership of the entire customer lifecycle
- Assist the AE with qualification and discovery steps in sales cycle, and successfully manage proof-of- concept and pilot engagements
- Assist customer with planning implementation of technical solution and remove technical blockers
- Accelerate onboarding
This role requires
- 8+ years in pre-sales experience and/or in similar customer facing technical roles
- Experience with a couple of the these: monitoring and observability, cloud, DevOps, CI/CD, AIOps, logging, data analytics and visualization
- Excellent written and verbal communications skills
- Understanding of value based selling in customer facing role
