Job Summary

As a NetApp Global Service Logistics Program Manager, you participate in providing project management services for internal operational programs from initiation through delivery. These GSL professionals act in the role of in-house subject matter experts and manage across an array of internal processes and systems relevant to the successful completion of internal services/support goals including technical and logistical requirements, identifying tasks, assigning and coordinating resources and creating/tracking project schedules.   This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service and Product Operations functions, with a focus on developing, managing, tracking and documenting internal operational programs and projects. 

Essential Functions:

  • Establish Service Parts Logistics integrations into NetApp business systems and processes (SolidFire, etc.)
  • Input to and approve CSIR and QSR field retrofit program management, execute GSL portion to completion.
  • Review and Approve/Reject FPVR request for support extension.
  • Review and provide requirements and input of contract/SOW negotiations with suppliers and customer. Participate in negotiations when required.
  • PM the RMA process with new CM's and ODM's
  • Program Manage system changes and other major initiatives that have a global impact with 3PL partners and NetApp GSL systems, i.e., SAP, Oracle and Baxter (B2B connectivity)
  • Support day-to-day 3PL systems issues.
  • Manage and maintain FRU Parts Finder Tool
  • Program Manage RFP and other significant projects for Service Parts Logistics

Job Requirements

  • 12 years of relevant related experience required.
  • Previous experience defining, managing and tracking logistics related service/support requirements, deliverables, schedules and milestones for programs and projects within GSL.
  • Ability to develop longer-range project plans and schedules for individual work or for a small team.
  • Strong analytical, problem-solving, negotiation and organizational skills.
  • Excellent verbal and written communication skills with ability to work collaboratively within a team environment, cross-functionally across internal functions, orgs, and with suppliers to meet aggressive goals and pre-defined feature and metrics requirements.
  • Strong computer skills including Microsoft Word, Excel, PowerPoint, Project
  • Preferred experience with Service SAP CRM and Oracle ERP.
  • Program Management training, a plus

Education

Bachelor’s degree in industrial engineering, operational management, or a related field or equivalent experience.  Master’s degree preferred.

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Compensation
The base salary range for this position is [$156,420] - [$219,800] and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

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Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better – but also to innovate. We tailor our approach to the customer’s unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let’s talk.

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