Workforce Solutions and Process Optimization, Associate Director

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As the Workforce Solutions & Process Optimization Associate Director, you will focus on end to end operations and transformation efforts in support of Workforce Solutions. You will work closely with Resource Managers, their leaders, and relevant stakeholders and will bring strong expertise as you review all aspects of current process and practice.

You will use your expertise to help drive changes and recommend improvements to further elevate the team’s mission of identifying and matching employee resources to open customer and internal requirements using Workday Projects.

This role will also work closely with the HR Technology Workday Product Owner and CIO teams on improvements to Workday Projects. This could include defining requirements with the Workforce Solutions team, recommending change requests and optimization, writing test cases and supporting change management activities, as well as supporting and/or delivering enablement to improve everyday processes.

Specific project work you would own and support in this role could include any/all of the following examples:

• Review how Workday Projects is used as the primary system supporting the work of the Resource Managers and recommend process changes or improvements
• Design or improve upon monthly scorecards that measure effectiveness, provide regular governance, or operational reviews
• Review and improve the weekly employee resource review meetings and other regular forums with country COOs and other stakeholders; identify opportunities for consistency and effectiveness, incorporating the review of contingent workers, and implementing best practices
• Conduct operational reviews and use data analysis to ensure employee resources are mapped and appropriated to the right accounts, and are being fully utilized
• Support the talent supply evolution and its impact on Workday Projects
• Partner with Talent Acquisition as needed on any work or projects as required
• Lead or contribute to additional special projects as required

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career.  We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

The compensation range for this position in the US is $116,760 to $221,880 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.  For part time roles, the compensation will be adjusted appropriately.  The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California: $128,400 to $266,040

Colorado: $116,760 to $221,880

New York City: $140,040 to $266,040

Washington: $128,400 to $243,960

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.  You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off.  Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

This role requires previous experience in process improvement and a demonstrated track record of leading and implementing process optimization initiatives.  To be successful in this role you will have the following experience and expertise:

• 7+ years experience of business process improvement around workforce solutions, talent supply, human capital management or talent acquisition
• Demonstrated ability to analyze complex processes, identify inefficiencies, and propose actionable improvements based on data-driven insights
• Proven ability to collaborate with cross-functional teams
• Excellent Communication Skills, with the ability to clearly articulate process changes and outcomes by stakeholder/persona
• Strategic Thinking – ability to align process improvements with broader organizational goals, ensuring that changes contribute to the overall strategy and success of Workforce Solutions and its stakeholders

Preferred Experience:

• Experience with Workday Projects, Professional Services Automation (PSA) strongly preferred
• Experience with Workday Core HCM (Position Management)
• Experience in a Workforce Solutions/Workforce Management role supporting the business

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.