Database Administrator- SQL

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. 

Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access.

In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems.

As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs.

You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

 

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

1. Database Monitoring and Alerting

• Monitor critical database parameters such as table space, segment usage, buffer cache utilization, redo log contention, and resource-intensive queries.
• Track the availability of background processes and monitor error logs and event logs to resolve errors.
• Real-time alerting across multiple database metrics, with proactive remedy of alerted issues by the DB team.
• Ensure email alerts for all tickets and real-time notifications for database activity and performance issues.
• Verify Data Center (DC) and Disaster Recovery (DR) sync using native cloud utilities.
• Monitor and tune Azure SQL in the Azure portal and manage alerts for Azure SQL Database and Azure Synapse Analytics.
• Generate intelligent assessments of performance issues and query performance insights in Azure SQL Database.
• Create, modify, and delete alert rules on metrics using the Azure portal for monitoring.
• Monitor Azure and AWS Oracle RDS, SQL Database, and Azure SQL Managed Instance resources.

2. Database Maintenance and Optimization

• Perform maintenance activities such as index maintenance, table space, table, and index fragmentation management.
• Carry out periodic database performance tuning and housekeeping activities, including purging DB logs and trace files.
• Ensure optimal performance of Azure services and provide database parameter tuning and operating system parameter tuning as needed.
• Perform regular defragmentation activities for better space management and performance as per customer policy.
• Maintain and optimize table maintenance, archival, and index efficiency.
• Deploy Azure virtual machines and cloud services (PaaS role instances) into secure Virtual Networks (VNets).
• Manage Azure SQL database configurations and maintenance of Elastic DB pools.

3. Backup, Recovery, and DR Management

• Perform orderly startup and shutdown of database services and restore databases in the event of a server crash with assistance from designated personnel.
• Conduct backup verification, health checks, and tune-ups of the database.
• Participate in DR drills, including housekeeping on the DR server and cleaning up archive logs, alert logs, and transaction logs.

4. User and Access Management

• Create, modify, and delete databases, database objects, users, properties, and jobs.
• Add, modify, and delete permissions to database objects, troubleshoot user login issues, and rectify database configuration problems.
• Grant and revoke database access to users based on customer policy and requirements.

5. Performance Analysis and Reporting

• Enable capacity planning by providing utilization and database growth information to the application teams.
• Perform quarterly trend analysis on capacity and space and provide status meetings and reports on ongoing environment health and activities on a monthly basis.
• Independently analyze, solve, and correct issues in real-time, providing end-to-end problem resolution within defined SLAs.
• Maintain documentation of all incidents and solutions provided as part of incident resolution and root cause analysis (RCA).
• Evaluate releases and recommend upgrade paths based on application team recommendations.

6. Patching and Upgrades

• Perform database patching, evaluate releases, and recommend paths for upgrading as per the application team’s recommendations.
• Implement a risk and mitigation plan for database-related issues.

7. Escalation and Support

• Provide database technical support with production SLAs and manage escalation processes if required.
• Participate in risk management and provide a mitigation plan for potential issues.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.