Technical Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our internal users? As Technical Support in Discovery Tools at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business software scans and data collection. 

You'll be a troubleshooter extraordinaire, diagnosing, and guiding ILMT issues. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for IBM communication who require assistance with technical ILMT software scanning tool.  With your passion for technology, you'll provide world-class support that exceeds expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution software issues using your technical expertise and available resources to ensure that issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, patches, upgrades, data backup and restore on the ILMT server, ensuring that all related administrative duties are completed in a timely fashion.

You will develop a deep understanding of ILMT, as well as the liaison to IBM.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

1. Expert / advanced level (5+ years of experience) of Windows, Linux, AIX skills (Mandatory)

2. Standalone Development (Mandatory)

3. Advanced level of IBM License Metric Tool (ILMT) (Desirable)

4. Intermediate level of Networking and DB2 skills (Desirable)

6.  ServiceNow experience (desirable)

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.