ServiceNow Developer-ITOM

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join Kyndryl as a Software Engineering – Development Manager and unlock a world of endless possibilities in designing, developing, and supporting cutting-edge software products, services, and systems. In this pivotal role, you'll harness your expertise in software development, architecture, and engineering practices to spearhead innovative solutions for strategic design/development projects that will shape the future. 

As an individual with exceptional technical prowess and remarkable people skills, you'll work hand-in-hand with a team of top-tier developers and engineers, leading and inspiring them to reach new heights of excellence.

This role isn't just about following the norms; it's an opportunity to push boundaries and think outside the box. You'll be tasked with delivering software solutions that go beyond the expected, leveraging your creative thinking and problem-solving abilities to exceed customer expectations and drive organizational success.

At Kyndryl, we believe that hiring the right talent is crucial to success – you'll have a significant hand in selecting and training team members who will add value and diversity to our skill set. By assembling high-performing teams, you'll foster an environment that encourages personal and professional growth, allowing individuals to thrive and expand their capabilities.

Equipped with the "right tools," you'll empower your teams to execute their tasks flawlessly while adhering to agreed-upon timelines, ensuring projects are delivered punctually. Furthermore, you'll shoulder SRE responsibilities, ensuring the software being developed meets the highest quality standards through rigorous automated testing, QA checks, and meticulous code scans.

Collaborating closely with a dedicated Scrum Master, you'll work together to prioritize the backlog and create user stories that align with the INVEST acronym, thereby building solutions that not only solve technical challenges but also address critical business problems. A solid understanding of Agile Scrum Ceremonies will be instrumental in your success in this role, enabling you to navigate the agile landscape with finesse and deliver exceptional results.

Join us at Kyndryl and embark on an exhilarating journey where your technical acumen, leadership finesse, and passion for innovation will shape the future of software engineering. Together, we'll revolutionize industries and create software solutions that defy expectations. Are you ready to be part of something extraordinary?

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Responsibilities:

• ITOM Implementation:
  • Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, to gain comprehensive visibility into our IT environment.
  • Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.
  • Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.
• AIOps Integration:
  • Evaluate and implement AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization.
  • Build workflows and automations leveraging anomaly detection, root cause analysis, and predictive maintenance capabilities.
  • Develop custom dashboards and reports to provide actionable insights for efficient problem resolution and performance optimization.
• Technical Expertise:
  • Possess in-depth knowledge of ServiceNow ITOM modules, scripting languages (JavaScript, Jelly), and integration capabilities.
  • Understand network and system administration principles with practical experience in device discovery and troubleshooting.
  • Stay up-to-date with the latest advancements in AIOps and its integration with ServiceNow.
• Collaboration and Communication:
  • Collaborate effectively with IT operations, network, and application teams to understand requirements and design optimal ITOM solutions.
  • Communicate technical concepts clearly and concisely to various stakeholders, ensuring alignment and buy-in.
  • Document configurations and procedures for future reference and knowledge sharing.

Qualifications:

• Minimum 3-5 years of experience as a ServiceNow Developer, preferably with focus on ITOM implementations.
• Certified ServiceNow Administrator (CSA) or equivalent certification.
• Certified Implementation Specialist – Discovery, Service Mapping
• Understanding of network protocols, device management, and IT infrastructure concepts.
• Experience with scripting languages and familiarity with API integrations.
• Strong analytical and problem-solving skills, with a passion for automation and technology innovation.
• Excellent communication and collaboration skills with diverse stakeholders.
• Ability to work independently, manage multiple priorities, and deliver under pressure.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.