CSSD Sustainable Impact Manager (Open)

Job Description

Sustainable Impact is fundamental to HP’s reinvention journey – fueling our innovation and growth, strengthening our business for the long term, and enabling us to develop and deliver the best solutions for our customers.  With HP’s ambitious 2030 Sustainable Impact goals and plans to be net zero across the entire HP value chain by 2040, Customer Support & Services Delivery organization is positioned strategically to significantly contribute and help HP accomplish these ambitions goals.

The Sustainable Impact Manager will be responsible for defining the Sustainable Impact strategy and roadmap for Customer Support & Service Delivery organization, in alignment with HP’s Sustainability goals and vision, and for the delivery and execution of the strategy.

Responsibilities:

• Formulate new strategies to increase the impact of the sustainability program and define & align the Plan of Record that will effectively support the objectives stipulated in the strategy.
• Ensure the 3 Pillars: Planet, People & Community within CSSD SI strategy are properly staffed and funded to deliver on the defined commitments.
• Manage, and keep close communication and alignment with key Sustainability stakeholders, such as: the Steering Committee, the Sponsors and the Workstream Leads.
• Act as a key member of HP’s Sustainable Impact program office influencing future projects and requirements.
• Manage a multi-disciplinary team to ensure the timely and high-quality delivery of the SI goals.
• Ensure alignment with HP’s overall Sustainable Impact Strategy.
• Exercise influence at a pan-HP and CSSD level to ensure successful execution and delivery on strategic programs.
• Communicate program progress and facilitate decision making with Steering Committee and Program Sponsors.
• Address gaps and remove roadblocks to ensure the team can successfully deliver on their goals.
• Assesses and manages employee performance to ensure individual and group excellence; counsels and supports individuals through challenges, manages performance and results.
• Develops methods for supporting innovation and change across the organization.
• A trusted advisor to the Services Delivery Solutions & Sustainability staff.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding.

Education and Experience Required:

• Typically 12+ years to demonstrate mastery of Service Business Management.
• Established management background of high level individual contributors (people management).
• Typically first level and advanced level university degree .
• Established management background of high-level individual contributors (people management).

Knowledge and Skills:

• Passion and strong business acumen about sustainable impact.
• Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives.
• Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams .
• Must have a solid understanding of business management principles, financial expertise and strategic planning methods .
• Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills.
• More frequent influence at cross-functionally and on executive level.