Associate Technical Account Manager

About the Role:

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Services Team as an Associate Technical Account Manager (ATAM) and play a crucial role in implementing innovative solutions in the real estate industry! As an ATAM, your primary focus will be on implementation work, providing top-notch customer support by troubleshooting and resolving software issues via phone and email across Yardi's diverse suite of products. You will work hands-on with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your role goes beyond support—you will actively engage in the implementation process, ensuring our clients receive the best possible service and stay ahead in a competitive market.

What You’ll Do:

• Deliver exceptional customer support, focusing on implementing software solutions and assisting clients in troubleshooting and resolving issues promptly
• Develop a comprehensive understanding of the product you support, allowing you to efficiently test new software functionality, data fixes, and set-ups during the implementation phase
• Serve as a subject matter expert (SME), offering valuable insights and expertise throughout the implementation process
• Conduct training sessions for clients on new software upgrades and functionality, ensuring they are fully equipped to leverage the latest features post-implementation
• Collaborate closely with Client Services team members across the US, actively contributing to the success of each implementation project and the overall team

Who You Are:

• Bachelor’s degree in business, computer science, information systems or related field
• High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects

Ideal to have:

• Previous technical support and application troubleshooting
• Prior experience working with property management or real estate software

Real Estate runs on Yardi.

About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

*sh

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