Yardi is a global software company providing
innovative property management solutions and services in every real estate
market. We are focused on providing our customers with superior products and
outstanding customer service. We are passionate about technology and believe
work should be fulfilling and fun! We are committed to our customers, employees,
and the communities where we live.
We are
looking for motivated, enthusiastic team players with great customer service
skills to provide consultative,
implementation, system support, and professional services to a portfolio of
assigned Yardi clients!
What you
will do
·
Advise and institute best practices relevant to
clients in the application of Yardi products
·
Consult with and provide direction to software
end-users; assists end-users with the day to day operation of system software
including financial reporting, accounting, and daily business operations
·
Serve
as a knowledge expert resource for specific user application(s) and as such is
the point of escalation for many application specific issues
·
Identify
ongoing application systems issues for assigned applications and initiate the
communication of revisions and best practices
·
Perform system and business process reviews and
other services reviews to identify inefficient processes and makes sound
recommendations for client productivity gains through the use of Yardi software
·
Manage continued software integrations,
maintenance, and updates in collaboration with clients
·
Research, analyze, and resolve software
functionality and reporting problems for clients
·
Identify when client issues need to be escalated
and determine the appropriate support resources for problem resolution
·
Evaluate company resources and software
functionality in connection with prioritizing and responding to client
requests; provide recommendations and informed direction to clients regarding
ancillary products and services that align with client business and operational
needs and goals
·
Collaborate internally with
analysts, designers, programmers, sales, and marketing with a focus on meeting
client needs and maintaining high-level customer service standards; complete special
projects related to department training and client support; and perform other
Yardi duties as assigned
What you
need to have
·
Bachelor’s Degree in Business, Finance, Math,
or Computer/Engineering Sciences or equivalent experience in the property
management industry
·
Yardi domain experience and/or has
demonstrated an ability to independently manage and resolve a variety of Yardi
client issues and requests
·
Demonstrate successful collaboration with
Cloud Services, development, and escalation teams
·
Independent, sound decision making and
problem-solving skills
·
Excellent written and verbal communication
skills
·
Client-centered commitment and focus
·
Competence in some of the following areas,
relational databases, and SQL.
·
Proven ability to treat all employees and
clients with respect and dignity.
·
Understanding of property management industry
and best practices
·
Working knowledge of accounting practices
·
Ability to meet critical deadlines and
prioritize multiple tasks in a fast-paced environment.
·
Collegial, team-oriented disposition with the
desire and ability to establish cooperative working relationships with
employees at all levels within Yardi, outside of Yardi, and with clients.
What would
be helpful have?
·
Ability to configure and manage networks and peripherals.
·
Experience with HTML/Cloud Services
What you get
as a Yardi Employee
·
A great
place to work with fantastic people.
·
Ability
to learn new technology and develop professionally.
·
Competitive
compensation
·
Comprehensive
benefits – Medical/dental, paid time off, sick time, paid holidays, profit
sharing, life insurance, and more!
At Yardi, we’ve created a
team of over 9,000 employees in over 40 locations around the globe dedicated to
making great real estate software products and fostering a collaborative work
environment. Yardi is a place where people with a wide variety of cultural and
life experiences come together to make a difference. Our corporate culture
stresses integrity, respect, trust, responsibility, and fun! Come join our
growing team!
All submissions for open
positions should be received through Yardi’s applicant portal, accessed from
Yardi’s corporate website.
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Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and...
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