Associate Technical Account Manager

About the Role:

Are you tech-savvy with a knack for
top-notch customer service? Join our Public Housing Team as an Associate
Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team,
your mission is clear: deliver exceptional customer support, prioritize resolving
software issues, and work closely with our valued clients. When you join
Yardi's Public Housing Team, you're not just taking a job; you're joining a
group of dedicated professionals with a shared passion for making a meaningful
impact in the public housing industry.

If you're eager to combine your tech
skills with a customer-first approach, this is the team where your career can
truly thrive.

What You’ll Do:

·

Provide exceptional customer support
during product implementations and go-live processes, ensuring a smooth and
seamless experience for clients.

·

Utilize your problem-solving skills
to effectively troubleshoot application issues, proactively addressing
challenges and finding effective solutions.

·

Follow up on any issues that require
additional research or information from clients, ensuring thorough and timely
resolution.

·

Prepare detailed write-ups for
escalated issues, documenting cases and creating comprehensive documentation
for issue resolution.

·

Foster strong relationships with
customers, conducting coordinated weekly calls to facilitate setups and
maintain ongoing connections.

·

Collaborate closely with Public
Housing team members across the US, actively contributing to the collective
success of the team.

Who
You Are:

·

High comfort level with
troubleshooting and providing live support over phone and email, effectively
assisting customers remotely.

·

Outstanding written and verbal
communication skills, enabling you to provide exceptional support to customers.

·

Strong customer service skills and a
genuine desire to go the extra mile to ensure client satisfaction.

·

Excellent attention to detail and
the ability to follow processes diligently, ensuring accuracy and efficiency.

·

Flexibility and the ability to adapt
to changing priorities, ensuring efficient management of tasks and projects.

Ideal to have:

·

Bachelor’s degree in Business,
Public Administration, Psychology, or related field.

·

Knowledge of accounting principles,
which will enhance your understanding and ability to address client inquiries
related to financial processes.

·

Previous experience in technical
support and application troubleshooting, providing you with a strong foundation
for this role.

·

Previous experience working in the
Public Housing sector.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company – we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our employees.
Our team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

If you're ready to be part of a
dynamic team, committed to driving excellence in public housing solutions, we
invite you to apply and become a key player in our mission.

#YardiCareers #TeamYardi #hiring

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

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