Job Summary
We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.
You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
Job Requirements
To be successful in this role, you would need to have the following:
• Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies);
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
• Experience in other NetApp storage technologies like Storage grid, E-Series, SolidFire would be highly regarded
• Experience in writing basic PowerShell/Python scripts would be beneficial.
• A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault);
• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
• Knowledge in ITIL methodologies: change, incident, problem and configuration management.
• Understanding of outsourcing/managed service and Cloud managed services industry.
• ITIL Fundamentals certification desired.
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.
• Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones.
• Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.
• Experience in Linux System Administration
• Strong customer communication and documentation skills;
• Built and maintained strong relationships with internal and external stakeholders;
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work;
Education
Typically requires a minimum of 4 years of related experience with a bachelor’s degree, and preferably 6 years; or 3 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
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Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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