Job Description Summary

As an Academic Clinical Excellence Leader - CT, you will work intimately with designated Academic CT Key Opinion Leaders (KOLs) in a select market to understand their current state of clinical care and clinical/research objectives and work to optimize patient care outcomes through high quality support and education. You will engage with radiologists and team members in all disease site areas to optimize and standardize protocols, improve image quality and workflow to maximize the use of GE systems functionality through ensuring a high level of proficiency and satisfaction across all sites.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Develop strong clinical relationships with top academic medical centers in the market and contribute to building GE’s credibility through excellent customer interaction.

• Continuous interaction with key clinical, research, and administrative decision makers to understand primary objectives and pain points.

• Champion assimilation and use of advanced system features and imaging techniques; optimize adoption and satisfaction.

• Consult with radiologists by disease site on an ongoing basis to optimize image quality.

• Optimize protocols to achieve best possible image quality on scanners.

• Assist in standardization across installed system base.

• Partner with department leaders to increase efficiency.

• Identify training needs and opportunities among technologists and physicians.

• Assist with introducing new offerings/studies; assist customer in adopting and advancing new product (NPI) features and imaging techniques to meet clinical and research needs.

• Liaise closely with account team to ensure optimal alignment and communication to drive customer satisfaction.

• Partner with the SBU (Strategic Business Unit) and Modality teams to provide insights of customer learnings and competition; provide a feedback loop to SBU and Modality teams on product performance at assigned academic sites.

• Act as focal point for modality team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

• Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps/actions.

Qualifications/Requirements

• Associate degree or equivalent and 5+ years of CT technical/clinical industry experience; plus, ARRT certification.

• Previous experience in the Healthcare Industry. 

• Willingness to travel extensively within the assigned market (50-70% of the time).

• Demonstrated clinical skills, viewed as subject matter expert, to include advanced applications in respective modality.

• Excellent interpersonal skills; interest in and aptitude for close customer interaction.

• Ability to effectively interact with key stakeholders in modality/commercial/service teams.

• Experience in speaking, presenting materials relevant to a diverse audience.

• Ability to craft well-written training reports and communications to a diverse constituency; working knowledge of Excel & PowerPoint.

• Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment and places personal and business integrity at the forefront.

• Track record of exhibiting GE Beliefs behaviors. Viewed as a positive role model for the team.  Exceptional interpersonal and communication skills.

• Demonstrated acumen in interacting with a wide spectrum of constituents.

Desired Characteristics

• Ability to energize, develop, and build rapport at all levels within an organization, and work in a matrix environment.

• Ability to strategize with decision makers on workflow enhancements and improvements.

• Proactively manage customer issues, be able to identify positive and negative outcomes, and communicate results to decision makers.

• Strong communication and clear-thinking skills, ability to synthesize complex issues into simple messages.

• Willingness to be flexible/adapt to changing personnel and work environments.

• Action-oriented in taking the initiative to identify opportunities and recommended solutions.

• Results-oriented and passionate about making a positive customer & business impact.

• Able to express opinions, information, and key points of an argument clearly and fluently.

• Give presentations and deliver materials with skill, confidence, and credibility.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employee.