Tokzhan
Oshkarova
Lead Manager at National Information Technologies JCS
"Innovations and digital transformation in public services and businesses"
"Innovations and digital transformation in public services and businesses"
09 - 5:30 AM EDT/New York (See in local time)
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04//2024 5:30 AM
04//2024 05:50 AM
America/New_York
#WTGC2024
"Innovations and digital transformation in public services and businesses"
#WTGC2024
"Innovations and digital transformation in public services and businesses"
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"Innovations and digital transformation in public services and businesses"
"Innovations and digital transformation in public services and businesses"
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Session: Innovations and digital transformation in public services and businesses
Digitalization of public administration is aimed at improving public services. The focus is on the user's interests. Therefore, client-centricity comes to the fore not only in business, but also in public administration. The presentation will give general ideas about the clients of state organizations, about the standards governing client research. In addition, the basic principles of digital accessibility and ethics in the work of the researcher are considered. These methods can be applied both in the transformation of public services and in business. The report will help developers and other stakeholders involved in the development of government and business services to quickly and successfully create products and services that are useful and in demand by users.Key Takeaways
- New concepts or decisions
- The way we work is changing fast
- How to use Design Thinking methodology in digital transformation of business
- Simplification of horizontal interaction in the business
Bio
An expert in innovation and digital transformation. Specialist in the interaction of government and business.Lead Manager in JSC "National Information Technologies". She worked as a project manager at the National Infocommunication Holding "Zerde", as well as a Customer Relationship Manager at UniCredit.He has 13 years of experience in ensuring sustainable growth in the ICT ecosystem and government agencies.Certified trainer in design thinking (d.standards, 2021). Master of Science (MSc), Banking and Finance at Queen Mary University of London (UK).