Senior Engagement Manager

Would you enjoy impacting the digital experiences for users worldwide?

Would you like to work with cutting-edge technology?

Join our Global Support team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Partner with the best

As a Senior Engagement Manager, you will focus on maximizing value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' media, performance and security strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As a Senior Engagement Manager you will be responsible for:

• Being a technical consultant to achieve the customer's long-term vision for high quality media and web experiences
• Being a trusted advisor and owning technical program management while maximizing Akamai's platform value for the customer
• Collaborating with internal teams to streamline service delivery for customers and to ensure team success and efficiency
• Ensuring delivery and improvements of industry leading technical consultancy and account management to create unparalleled customer loyalty

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience in Computing, Science or Engineering fields and a Bachelors degree or its equivalent
• Have experience working in account management, customer success, or consulting services in a technical environment
• Demonstrate experience of delivering large technical customer projects successfully with a focus on customer retention and growth
• Be knowledgeable on such technologies as HTTPS, DNS, DevOps, Web Development, Web Performance, and Information Security Technologies
• Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences
• Be knowledgeable of online streaming technologies and platforms

Work in a way that works for you

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

Working with us

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.

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