Job Title: CEE Customer Service Specialist  

Location: Warsaw – Hybrid Working Model

Application Deadline: 17th January 2025

About Springer Nature Group:

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About Macmillan Education:

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning.

Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT

About the Role:

The CEE Customer Service Specialist at our Warsaw office will ensure efficient service of CEE customers' orders, reporting directly to our Regional Operations Manager for the CEE region. This position involves managing customer orders from receipt to shipment, resolving discrepancies, and coordinating with the warehouse team. Ideal candidates thrive in dynamic environments, excel in organizational skills, and are passionate about customer service. If you enjoy working independently and as part of a team and have a desire to contribute to the smooth operation of our office in Warsaw, this role is for you.

Role Responsabilities:

  • Managing customer orders from order receipt to shipment of product including entering, validating, and releasing orders in the system.

  • Analysis and resolving customer order discrepancies to prepare orders for downstream fulfilment activities.

  • On-going cooperation with the warehouse team to supervise the fulfilment and shipping process. Communicating the CEE Sales Team on the execution of orders and providing them with SAP reports agreed with the CEE Sales Director.

  • Taking actions aiming at obtaining consents of the authorised people from the Sales team on processing orders with special prices or comprising gratis items.

  • Coordinating the work of Freshdesk for CEE region.

  • Monitoring the correctness of prices, ISBN and other commercial data in SAP.

  • Error reporting and submitting problem solutions to the team responsible for the maintenance and development of the ERP system.  

  • Running the annual inventory of the main warehouse stock and posting respective documents in ERP.  

  • Other actions related to the Operations Department activities.

  • Compliance with the rules and procedures to be followed at Macmillan Polska.

Experience, Skills & Qualifications:

Essential

  • Previous working experience on a similar position preferably within publishing, books distribution or similar industry.

  • Working knowledge of SAP or equivalent IT procurement & Logistics system.

  • Good working knowledge of Microsoft Excel.

  • Excellent communication skills.

  • Knowledge of English at least at B2+ level.

Desirable                       

  • Analytical skills.

  • Ability to work under time pressure.

  • Excellent team work skills.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.
Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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Job Posting End Date:

18-01-2025

Is a Remote Job?
No

Springer Nature is one of the world’s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of...

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