Renewal Sales Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

This Renewal Sales Specialist position will be responsible for executing on the sales strategy related to any renewals, including H/W maintenance, Software licenses, services, SaaS and cloud solutions across Vietnam market.

This individual will be responsible for keeping the renewal rate at as high as possible and work closely with the client manager and Sales admin to identify and execute upsell strategies at the point of renewal.

Future expectation is to build and manage a team of renewal specialist that will potentially include inside sales as well.

Great opportunity to grow within the organization and make a difference to business growth.

What you'll be doing

Key Responsibilities:

• Managing the different facets of service and support renewal

• Preparing the renewal notification, quotations, invoices, and close the orders on time.

• Contacting partner / clients directly to negotiate terms and conditions and render renewal contracts

• Positioning services and escalating pain points to the Sales and Customer Success team

• Forecasting trends and suggestions on how those trends can enhance retention rates

• Bridging between Sales, Technology partners and management team as appropriate.

• Refining renewal strategies that proactively engage a client in chopping the churn rates

• Augmenting the upsell and cross-sell opportunities

• Working with the technical /Presales and Product teams to receive feedback on the growing requirements of a customer

• Meeting the desired goals and establishing metrics

Required Experience:

• Minimum Bachelor’s degree in a related field with strong analytical background.

• Having 5+ years of experience in the fields of direct account sales or renewals – or in the B2B SaaS industry is a must.

• Having a strong customer focus and a can do attitude is crucial to be successful.

• Ability to operate under strict deadlines and know how to prioritize the assigned tasks.

• Excellent proficiency with Microsoft Office applications and ability to learn new tools/systems

• Work across various internal organizations such as Sales/Pre Sales/Delivery and be collaborative to get things done.

• Excellent spoken and written communication skills in English, and other languages in South East Asia countries will be preferred. Japanese fluency would be an added benefit.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.