Principal Business Analyst GMNC

Make an impact with NTT DATA
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Your day at NTT DATA

The Principal Business Analyst is a highly skilled subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.
This role may be external or internal client-facing and acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals and objectives.

What are we looking for?
We are looking for a passionate and skilled Business Analyst with shown Power BI and SQL knowledge to join our diverse team. If you have an analytical mind with a problem-solving skill, this role might be perfect.
As a Business Analyst at NTT Data, you will play a critical role in supporting our sales team's North Star; to target, engage and WIN the world's top clients defined by SLT.. You are subject matter expert that build the bridge between our business and our clients, immersing yourself into the market to understand problems and find innovative solutions. You will analyse internal processes, data, and problems, and identify benefits from enabling new capabilities. Ultimately, you will improve how NTT Data GMNC unit operates and how we work together.

What you'll be doing

GMNC Key Responsibilities

• Creation and maintenance of interactive dashboards and reporting tools to track KPIs using Power BI to support day-to-day needs of senior leadership, and our sales force with a focus on delivering accurate and rapid insights including forecasting of booking trends
• Financial Reporting: Provide stakeholders with timely and accurate information about the Region/Business Unit’s financial performance.
• Creation of executive reports, automating processes, and maintaining standard reporting.
• Conduct in-depth financial analysis to identify trends, assess performance, and evaluate the impact of strategic decisions.
• Analyse variances between actual and forecasted results, identifying root causes and recommending corrective actions.
• Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.
• Conduct ad-hoc financial analyses as needed to support strategic initiatives , sales deals and other critical business decisions.
• Weekly, Monthly, and ad hoc reporting across teams
• Interfacing with regional leaders to determine scope and structure for reports, dashboards, and metrics
• Transforming raw data into actionable insights that drive strategic decision-making across the business.
• Automating report and process to drive scale
• Build statistical models to analyse data and deliver actionable insights to business users.
• Work with sophisticated and large datasets, preparing them for analytical consumption.
• Collaborate with leaders and business users to define KPIs and metrics and build balanced reporting solutions.
• Take initiative and bring innovative ideas to the table.

Other Key Responsibilities:

• Act as a bridge between the business problems and the technology solutions.
• Analyse, transform and ultimately resolve the business problems with the help of technology.
• Work with external and / or internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Deliver business projects in line with sponsor requirements and enterprise architecture.
• Proactively develop and deploy enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assist with the resolution of issues pertaining to the service.
• Adhere to and follow the relevant development and support processes.
• Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Take responsibility for delivery of multiple project elements with no supervision.
• Ensure the development of concepts and the management of these from inception through to post deployment.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent analytical, problem-solving and decision-making skills. 
• High level of customer focus and service excellence as you seek practical solutions. 
• Strong collaboration skills with internal and external customers and cross-functional teams. 
• Superb communication skills, a “can do” attitude and are able to collaborate with others in a global environment. 
• Effective time-management skills and the ability to prioritize work assignments. 
• Process-oriented with a drive to simplify and improve processes. 
• Extended understanding of business practices and processes.
• Excellent team player who displays good client service orientation with well-developed administrative and organization skills.
• Extended expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.

• Excellent verbal and written communication skills.
• Extended process mapping technology knowledge.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Extended knowledge of project management methodology.
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.
• Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• Relevant technology certification(s) required, such as ITIL.

Required Experience:

• Extended experience as a Business Analyst gained within a global matrixed technology services environment.
• Extended experience as a system administrator or developer would be advantageous.
• Extended experience in and with all operational aspects of a services business, preferably with a Systems Integrator.
• Extended experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.
• Data visualisation and integration
• Advanced Power BI skills, including embedded Power BI server skills
• Advanced Excel skills
• Proficiency in SQL and SQL Server
• Statistical analysis

Other Advantageous Skills:

• Knowledge of HTML / CSS / JavaScript / Typescript
• Familiarity with Business Objects

Knowledge and application:

Applies broad expertise and knowledge in highly specialized fields or several related disciplines.

Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways.

Recognized internally as a subject matter expert with the ability to work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

Focuses on providing through leadership and works on projects, which requires understanding of wider business.

Problem solving:

Requires conceptual thinking and analysis of intangibles to understand advanced issues and implications to develop solutions with longer term impacts.

Interaction:

Requires advising on and conveying advanced information and persuading several diverse stakeholders/audiences.

Creates formal networks involving coordination among groups.

Impact:

Translates functional vision into plans for a discipline and guides their execution.

Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

Accountability:

Accountable for own or team results, which may impact the entire function.

May direct the activities of project teams.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.